Refund and Returns Policy

Refund and Returns Policy for Tonias Boutique

Thank you for shopping with Tonias Boutique! Please review our return policy below:

30-Day Return Policy
You have 30 days from the date of receiving your item to request a return.

NOTE: We DO NOT give refunds for CHANGE IOF MIND!!!!!

Eligibility Criteria
The item must be in its original condition, unworn, unused, with tags, and in its original packaging.
Proof of purchase (receipt) is required for all returns.
Initiating a Return
To start a return process, please contact us at toniasboutique2024@gmail.com. All returns must be sent to the manufacturer’s address as specified on your package.

Return Process
If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.
Refund Policy
Please note that refunds are not issued for change of mind.
Refunds will be processed within 10 business days of receiving and inspecting the returned item.
Once approved, refunds will be automatically issued to your original payment method.
For any inquiries regarding the status of your refund, please contact us at toniasboutique2024@gmail.com.
Damages and Issues
Upon receiving your order, please inspect the items promptly. Contact us immediately if you notice any defects, damages, or if you received the wrong item. We will promptly address the issue to ensure your satisfaction.

Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards. Please reach out to us if you have any questions about the eligibility of your specific item for return.

Exchanges
For a quick exchange, we recommend returning the unwanted item and placing a separate order for the desired item.

European Union 14-Day Cooling Off Period
If your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, regardless of the reason. The item must meet the same eligibility criteria as mentioned above.

We strive to provide a seamless shopping experience for our customers. If you have any further questions or concerns, please do not hesitate to reach out to us at toniasboutique2024@gmail.com

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