Overseas Shipping Policy for Tonia’s Boutique
Effective Date: 08-25-2024
At Tonia’s Boutique, we are excited to offer our unique and stylish products to customers around the globe. We understand the importance of a smooth and reliable shipping process, and our Overseas Shipping Policy is designed to ensure that your orders arrive safely and promptly, no matter where you are.
For any questions or further assistance, please reach out to us at tonjaadkins@toniasboutique.com.
1. Countries We Ship To
Tonia’s Boutique proudly ships to a wide range of international destinations. Whether you’re in Europe, Asia, Africa, or Australia, we aim to bring our boutique products directly to your doorstep. If your country is not listed at checkout, please contact us at tonjaadkins@toniasboutique.com to inquire about shipping options to your location.
2. Shipping Rates and Delivery Times
- Shipping Rates: Shipping rates vary based on the destination, package weight, and shipping method selected. You will see the shipping cost calculated at checkout before finalizing your order. We strive to offer competitive shipping rates while ensuring the safe delivery of your items.
- Delivery Times: Delivery times vary depending on the shipping method and destination. Typically, international orders are delivered within 10-21 business days. Please note that delivery times may be affected by customs processing and other unforeseen delays.
3. Customs, Duties, and Taxes
- Customs Fees: International orders may be subject to customs duties, taxes, and import fees imposed by your country’s government. These fees are the responsibility of the customer and are not included in the purchase price or shipping costs at checkout.
- Customs Processing: Tonia’s Boutique is not responsible for delays caused by customs processing. While we do our best to ensure a smooth shipping process, customs inspections may occasionally result in delays beyond our control.
4. Tracking Your Order
- Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package’s journey from our boutique to your international destination. Tracking information may vary depending on the shipping carrier and destination country.
- Lost or Delayed Packages: If your package is delayed or appears to be lost, please contact us at tonjaadkins@toniasboutique.com. We will work with the shipping carrier to resolve the issue and ensure that your order reaches you.
5. Shipping Restrictions
- Prohibited Items: Some items may be restricted or prohibited from shipment to certain countries due to import regulations. If an item in your order cannot be shipped to your location, we will notify you and provide alternative options or a refund.
- Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. Tonia’s Boutique is not responsible for packages that are undeliverable due to incorrect or incomplete addresses.
6. Returns for Overseas Orders
- Return Process: We accept returns for international orders, but please note that return shipping costs are the responsibility of the customer. To initiate a return, contact us at tonjaadkins@toniasboutique.com for further instructions.
- Refunds and Exchanges: Refunds for international orders will be processed once the returned item is received and inspected. Please allow extra time for return shipments and processing.
7. Contact Information
If you have any questions or concerns about our Overseas Shipping Policy, or if you need assistance with your international order, please don’t hesitate to reach out: