Refund and Return Policy for Tonia’s Boutique
Effective Date: 08-25-2024
At Tonia’s Boutique, we are committed to providing high-quality products and excellent customer service. We understand that sometimes you may need to return an item, and we’re here to make the process as smooth as possible. Please review our Refund and Return Policy carefully to understand your rights and options when it comes to returns and refunds.
If you have any questions or need further assistance, feel free to reach out to us at tonjaadkins@toniasboutique.com.
1. Return Eligibility
To ensure a smooth return process, please make sure your item meets the following criteria:
- Condition: Items must be unused, unworn, and in their original condition. This includes all original tags, packaging, and accessories. Items that show signs of use or damage may not be eligible for a refund or exchange.
NOTE: WE DO NOT GIVE REFUNDS FOR CHANGE OF MIND!!!
- Return Window: You have 30 days from the date of receipt to return your item. After 30 days, we cannot accept returns or issue refunds.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required to process your return.
2. Non-Returnable Items
Certain items are not eligible for return due to hygiene or personalization reasons. These include but are not limited to:
- Intimate Apparel: For health and safety reasons, we cannot accept returns on intimate apparel, including lingerie, undergarments, and swimwear.
- Personalized Items: Any products that have been customized or personalized cannot be returned, unless they arrive damaged or defective.
- Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
Please carefully review the product description and return eligibility before making a purchase.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at tonjaadkins@toniasboutique.com with your order number and reason for return. Please include any relevant details, such as photos of the product if it arrived damaged or defective.
- Receive Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return. Do not send the item back without an RA number, as this may delay the processing of your return.
- Package Your Return: Carefully package the item in its original packaging, including all accessories, tags, and documentation. Be sure to include the RA number inside the package.
- Ship the Item: You are responsible for return shipping costs unless the item was damaged, defective, or shipped in error. We recommend using a trackable shipping method to ensure your return reaches us safely. We are not responsible for returns lost in transit.
4. Refunds
Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
- Refund Amount: The refund will include the original purchase price of the item, excluding any shipping fees. Shipping costs are non-refundable unless the return is due to an error on our part.
- Partial Refunds: In certain situations, only partial refunds may be granted. This may occur if the item is returned in a condition that does not meet our return criteria, such as being damaged, missing parts, or not in its original packaging.
- Store Credit: In some cases, we may offer store credit as an alternative to a refund. Store credit can be used on future purchases and has no expiration date.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive your return, we will issue a refund or store credit, and you can place a new order for the desired item.
- Availability: Please note that exchanges are subject to product availability. We recommend checking the product page for the latest stock information before initiating an exchange.
- Processing Time: The exchange process may take additional time, depending on product availability and shipping times.
6. Damaged or Defective Items
We strive to ensure that all products are of the highest quality and free from defects. If you receive a damaged or defective item, please contact us immediately at tonjaadkins@toniasboutique.com. We will work with you to resolve the issue promptly.
- Proof of Damage: Please provide detailed photos of the damaged or defective item along with your order number. This will help us assess the situation and offer a suitable solution.
- Replacement or Refund: Depending on the nature of the defect, we may offer a replacement or a full refund, including any shipping costs incurred. We will cover the return shipping costs for damaged or defective items.
7. Incorrect Items
If you receive an incorrect item that differs from what you ordered, please contact us at tonjaadkins@toniasboutique.com within 7 days of receiving your order. We will arrange for the return of the incorrect item and send you the correct product as quickly as possible.
- Return Shipping: We will cover the cost of return shipping for incorrect items.
- Corrected Order: Once we receive the incorrect item, we will promptly ship the correct item to you at no additional cost.
8. Cancellations
If you need to cancel an order, please contact us immediately at tonjaadkins@toniasboutique.com. Orders can be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.
9. Restocking Fees
In certain cases, we may charge a restocking fee for returned items. This fee helps cover the cost of inspecting, repackaging, and restocking the item. Restocking fees typically apply to large or bulky items, as well as items returned without their original packaging.
- Restocking Fee Amount: The restocking fee will be clearly communicated to you during the return authorization process and will be deducted from your refund amount.
10. Refunds and Returns for International Orders
All Tonias Boutique international Refunds and Returns will be handled in the same way as our domestic Refunds and Returns.
11. Additional Information
- Refund Status: If you have not received your refund within the expected timeframe, please first check with your bank or credit card company, as there may be a processing delay. If you still have not received your refund, contact us at tonjaadkins@toniasboutique.com for assistance.
- Return Shipping Address: The return shipping address will be provided to you during the return authorization process. Please do not send returns to any address other than the one provided.
- Promotional Items: If you received a free gift or promotional item with your purchase, it must also be returned along with the main item to qualify for a refund.
12. Customer Satisfaction Guarantee
At Tonia’s Boutique, your satisfaction is our top priority. If you have any concerns or issues with your purchase, please do not hesitate to contact us at tonjaadkins@toniasboutique.com. We are here to help and will do our best to resolve any problems to your satisfaction.
13. Amendments to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
14. Contact Us
If you have any questions or need further assistance with your return or refund, please contact us at:
Email: tonjaadkins@toniasboutique.com
We appreciate your business and look forward to providing you with the best shopping experience at Tonia’s Boutique.